These terms govern your use of the TradeScale Plus platform, operated by Trade Scale Plus Ltd. By subscribing to the service, you agree to be bound by these terms.
These Terms of Service ("Terms") form a legally binding agreement between Trade Scale Plus Ltd, a company registered in England & Wales under company number 17142290 with its registered office at 12 Randell Square, Porth Tywyn, SA16 0TY, United Kingdom ("we", "us", "Trade Scale Plus") and the person or business that subscribes to the TradeScale Plus platform ("you", "Customer", "Dealer").
By creating an account, paying a subscription fee, or otherwise using the service, you confirm that you have read, understood and accept these Terms. If you do not accept these Terms, you must not use the service.
If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.
TradeScale Plus is a software-as-a-service ("SaaS") platform for UK used car dealers. Its main product is an AI sales assistant on the dealer's own website; the platform also includes tools to manage stock, customer enquiries, sales pipelines, communications (email) and AI-assisted follow-up. The service includes:
We may modify, add, or discontinue features. Material changes that reduce service value will be communicated at least 30 days in advance.
You must provide accurate and current information when registering and keep it up to date. You are responsible for maintaining the confidentiality of your account credentials.
You may invite team members to your account as authorised users. You are responsible for their use of the service and for ensuring they comply with these Terms.
Notify us immediately at security@tradescaleplus.com if you believe your account has been compromised.
The subscription fee is the monthly price shown when you subscribe, set by the number of vehicles you have in stock (currently £299 to £599 a month), inclusive of VAT where applicable, billed monthly in advance via Stripe. Fees are stated on the pricing page at the time of your subscription and apply for the duration of your billing period.
Payments are processed by Stripe. You authorise us (via Stripe) to charge your nominated payment method on each billing date. If a payment fails, we may suspend access until the balance is cleared. Repeated failure may result in termination.
Where a free trial or promotional rate has been offered (e.g. "founding member" pricing), the specific terms of that promotion form part of this agreement. Promotional terms cannot be combined unless we explicitly say so in writing.
We may change subscription fees on at least 30 days' written notice. If you do not accept the new fee, you may cancel before the change takes effect with no further charges.
Subscription fees are non-refundable except where required by law or where we cancel without cause mid-period. If you cancel, you retain access until the end of the paid period.
You may cancel your subscription at any time from the Billing page in your account or by emailing support@tradescaleplus.com. Cancellation takes effect at the end of your current billing period. You retain full access to your data and the service until that date.
For the avoidance of doubt: there is no minimum term, no cancellation fee, and no notice period beyond the end of your current paid month.
You own your data. All customer records, sales records, vehicle data, communications, and other content you upload to or generate within the platform belong to you. We claim no ownership over your data.
We use your data only to provide the service to you. We do not sell, rent, or use your data for marketing other than service-related communications. We do not use your data to train AI models. Full details are in our Privacy Policy and Data Processing Agreement.
You can export your data at any time in JSON or CSV format. On termination of your subscription, we provide a final export and delete your data within 90 days (subject to lawful retention obligations such as HMRC's 6-year record requirement).
Daily database backups, kept for 7 days, are switched on before any dealer's live data is stored. You remain responsible for keeping your own copies of any data you consider critical.
You agree not to:
We may suspend or terminate accounts that breach this section.
We retain all intellectual property rights in the TradeScale Plus platform, including the software, AI prompts and models we author, user interface, branding, and documentation. Your subscription grants you a non-exclusive, non-transferable, revocable licence to use the service for the duration of your subscription.
The TradeScale Plus brand, logo, and trade names are owned by Trade Scale Plus Ltd.
We aim to make the service available 99.5% of each calendar month, measured excluding scheduled maintenance announced at least 24 hours in advance and downtime caused by factors outside our reasonable control. We are not currently offering a contractual uptime SLA, but our infrastructure providers (Supabase, Railway, Cloudflare) provide their own service guarantees we rely on.
We will notify customers of major incidents via email and (when implemented) status.tradescaleplus.com.
The service integrates with third-party providers including Supabase (database), Stripe (payments), Anthropic (AI), Resend (email), Cloudflare (CDN), and others listed in our security page.
Where you connect your own third-party accounts (for example your own Resend account: "BYO"), the terms of those providers apply directly to you, and you are responsible for any fees they charge. We are not liable for the actions or omissions of providers you connect.
We warrant that:
Except as expressly set out above, the service is provided "as is" and we exclude all other warranties, conditions and representations, whether express or implied, to the maximum extent permitted by law. AI-generated content (such as drafted messages or call summaries) is suggested output for your review and approval — we do not warrant that AI output will be factually accurate or appropriate for every situation.
Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any other liability that cannot be excluded or limited by English law.
Subject to the paragraph above:
You agree to indemnify and hold harmless Trade Scale Plus Ltd, its directors, employees and agents, against any claim, loss or expense (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) your unlawful use of the service; (c) infringement by your data of any third party's rights; (d) your breach of data protection law in your use of the service.
You may terminate at any time per Section 5 (Cancellation).
We may terminate or suspend your account immediately if: (a) you fail to pay subscription fees and the failure continues for more than 14 days after written notice; (b) you materially breach these Terms; (c) you use the service for unlawful purposes; (d) required by law or court order.
You will lose access to the service. We will provide a final data export on request. We will delete your data within 90 days, subject to lawful retention requirements.
Sections that by their nature should survive termination (including Sections 6, 8, 11, 12, 13, 17) will survive termination.
We may update these Terms from time to time. Material changes will be communicated by email at least 30 days before they take effect. Continued use of the service after the effective date constitutes acceptance of the updated Terms. If you do not accept the new Terms, you may cancel under Section 5.
These Terms, together with our Privacy Policy and Data Processing Agreement, constitute the entire agreement between you and Trade Scale Plus Ltd regarding the service.
If any provision of these Terms is found unenforceable, the remaining provisions remain in full force.
Our failure to enforce any provision is not a waiver of the right to enforce it later.
You may not assign these Terms without our prior written consent. We may assign on reasonable notice in connection with a corporate restructure, sale of assets, or merger.
Neither party is liable for delays or failure caused by events outside its reasonable control (e.g. acts of god, war, civil unrest, regulatory action, internet outages, infrastructure provider outages).
Notices to us should be sent to support@tradescaleplus.com or by post to our registered office. Notices to you will be sent to the email address on your account.
A person who is not a party to these Terms has no rights to enforce any term under the Contracts (Rights of Third Parties) Act 1999.
These Terms are governed by the laws of England & Wales. Any dispute arising out of or in connection with these Terms or the service is subject to the exclusive jurisdiction of the courts of England & Wales.
Trade Scale Plus Ltd
12 Randell Square, Porth Tywyn, SA16 0TY, United Kingdom
Company No. 17142290
Email: support@tradescaleplus.com